Dancing with the Moonlit Knight

Posted on 21st February 2008

This week it seems eBay are changing their policies to a number of things, one of them being Feedback. My mother told me she had read about it in the paper, but seeing as I hadn't noticed anything in my inbox from them, and it wasn't obvious from any of the general announcements, I assumed that either the paper had put the wrong spin on it to generate "news" (typical of the paper in question), or my mother had misunderstood the actual news article. I suspected the paper to be at fault. However, after a quick search I found this blog post, which picked up on the feedback issue, and after a bit of digging through all the recent announcements, I finally found the announcement specific to feedback. Why they had to hide it away I don't know. With such a big change I would have expected to see this in a "news" or "update" box on the front page.

Anyway, the point of the feedback changes seems to be to protect buyers from poor sellers. They believe that "buyers will be more honest when they leave Feedback since they will not fear retaliatory negative Feedback." Sorry but I don't buy that. I've had several buyers who have failed to follow through and left me with a bill for the final value fees (FVFs) from eBay. eBay DO NOT make it easy to get those fees back. Thankfully, I've not been given bad feedback. I have also been caught out by bad sellers trying to sell conterfeit products, but having contacted both sellers in my case I was able to get a refund. Now admittedly not everyone may be as successful, and could quite easily be ripped by quite a considerable amount, but I do believe the negative feedback does have it's place. If there is ever any issue with retaliatory negative feedback, then there should be a mechanism where either party can alert eBay to the situation and for it to be handled more appropriately. From my experience eBay make it very difficult to contact them, and when you do try and contact them it falls on deaf ears.

eBay also state "When buyers receive negative Feedback, they reduce their activity in the marketplace, which, in turn, harms all sellers". Ever thought that sometimes there are buyers for whom that is a good thing? At the moment a seller has a difficult time to do anything about a bad buyer, and in some cases the only way to alert other sellers is by leaving reasonable negative feedback. How are eBay going to better protect the seller from continually bad buyers? Some sellers refuse to deal with anyone who has less than 100 points, and I can see that getting worse, as having to pay eBay what amounts to a fine for being an honest seller, is not good enough. And please don't tell me about their Unpaid Item system, as I was told my window of opportunity had passed (or words to that effect), after I had waited a couple of weeks, sending private emails and mails via eBay itself, after the end of the auction. Any experience of trying to deal with eBay themselves, for me personally, has never been a good experience. I always end up feeling that they are only interested in taking my money, never willing to sort things out when things go wrong.

Thankfully my actual auction experience with eBay has been good, and I've been very happy with both buyers and sellers in nearly all my transactions. I wouldn't stop using eBay because of these changes, but it will make me more wary of the feedback mechanism, both as a seller and a buyer, as I'm not sure the changes are favourable to anyone. Except maybe eBay themselves as it will mean less data storage.

I'm not convinced by some of the changes they propose, although some do have merit, but I shall wait and see what the outcome is for me. I may not sell high volumes, but if I find myself getting messed around because I'm not able to spot bad buyers, then I may find alternative places to sell my CDs and music memorabillia. If others follow suit then buyers have less choice and prices get higher, thus eBay wins more from FVFs. I think I see the pattern here. Or maybe I'm just cynical ;)

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